Anita Rosen's Blog

Anita on Jim Blasingame radio show segment 3

2012-01-17T12:27:00.002-08:00

Anita on Jim Blasingame radio show segment 2

2012-01-17T12:27:00.001-08:00

Anita on Jim Blasingame radio show

2012-01-17T12:23:00.000-08:00

Todays Radio Show

2011-08-16T10:26:00.000-07:00

Anita's Radio Interview

2011-05-24T12:18:00.000-07:00

I had another fun interview, more like a broadcast conversation with Jim Blasingame. Today's topic is marketing using web, e-mail, twitter, and Facebook. The interview is in three short segments.

the latest at ReadyGo

2011-04-21T11:38:00.001-07:00

We have been real busy at ReadyGo. For the last 10 years our tool has worked on mobile devices. The thing is, with the proliferation of SmartPhones and Tablets, mobile devices have changed drastically. Moreover we are using mobile device differently now then we did just two years ago. ReadyGo has followed this change in the market by updating our ReadyGo WCB software so that it supports e-Learning and m-Learning. Using the ReadyGo WCB software tool, course creators can produce one course that works on all computers, all tablets, and all SmartPhones. It’s as simple as 1. download ReadyGo WCB e-Learning and m-Learning software, 2. Enter your content, 3. Choose your template, 4. Post your course to your internet or intranet web site or use ReadyGo’s hosting services.

To facilitate the move to a mobile world ReadyGo has produced a number of templates that have been designed to work well and look sleek on ALL SmartPhones and Tablets in both portrait and landscape mode, touch and tracking. Our latest additional is Dual-Templates. Dual-Templates allow the same course to appear properly in different devices with different formats. ReadyGo’s web site http://www.readygo.com is designed using a Dual-Template. View our web site in a PC or a SmartPhone and see how the same content is presented in a manor appropriate for the different device.

Radio Interview - eCommerce - Groupon

2011-03-08T13:40:00.000-08:00

Speaking - project managment

2011-01-25T10:20:00.000-08:00

I am giving a day long eLearning project management seminar at Learning Solutions 11

The future is mobile

2010-12-22T16:07:00.001-08:00

What are people saying about you online?

2010-12-22T16:06:00.001-08:00

Trends in online business

2010-12-22T16:04:00.000-08:00

Radio interview

2010-10-25T12:23:00.000-07:00

Today's radio interview with Jim Blasingame:

Mobile web sites for business

2010-04-26T13:25:00.000-07:00

Listen to a conversation about mobile web sites for business

Mobile Apps vs Mobile Browser

2010-03-25T11:31:00.000-07:00

There are two different ways content can be made available to mobile users. Content can be made available via a mobile application (App) or content can be available from a mobile browser. A mobile App is a software program that works on a specific mobile device, whereas browser content can be accessed by all mobile devices. The pro's and con's of each approach is detailed below:

Pro's and Con's of the Mobile App approach:

Pro	Con
Pros - For the person(s) creating the app - functionality and control - App creators can be assured that all their App's features work. An App can be developed so that it is optimized to run effectively on a specific mobile devices.	Cons- For the person(s) creating the app - App creators will need to develop an application that works on each of the mobile players. Each player uses a different operating system and supports different technology. Porting to different players is not trivial.
Pros- For the end user - Since the app is downloaded to your device you are not as limited by weak or slow WiFi access speeds.	Cons - For the end user - The end user will not be able to surf over to a web site and access the content the way they do it on their PC. They will need to purchase and install each application. Many times end users will not have access to the necessary network speeds to download and install the Apps on the fly so they will need to think a head of time what applications they will need. Each App cost money.

Pros and Cons of the Mobile Browser Approach (ReadyGo Mobile solution)

Pro	Con
Pros - For the person(s) creating the app - One development cycle works on all the different mobile devices that have a browser.	Cons- For the person(s) creating the app - Need to test out and make sure the technology you are using to create your mobile web site is supported by the different mobile browsers. For example iPhone does not support Flash. Some features that you may want to add my not be available across all mobile browsers. Need to make sure that when you are developing your mobile accessible web site that it is slim so that your content will download and run fast on a mobile device.
Pros - For the end user - Access when you want it where you want it, typically for free.	Cons- For the end user - Does the technology deployed on the web site work on their mobile device? Does the web site have the functionality and bandwidth so that it works well?

Anita's interview on "The Small Business Advocate"

2009-12-14T10:52:00.000-08:00

Cloud Computing

2009-10-27T10:56:00.000-07:00

Every 10 years the technology industry gives a new name to an existing technological paradigm. Then every vendor races to say how their solution is that new name. This is a very effective way to get media buzz and upgrade companies to the next generation service or product. If anyone says "How is this different then the old name?" That person is told that "they don't get it" or are given a line of incomprehensible verbal garbage. Yes, it is true that the technologies and applications have changed, since technology and applications are continually changing. These changes are not paradigm shifts, just next generation changes. To really understand the pros and cons of a so-called new technology that is really a re-named old technology, it is wise to know the old name, and understand it's pros and cons. Then find out what is new. Typically I find what is new, has everything to do with marketing and nothing to do with business decision making.

A perfect example of name changing an existing technology is "Cloud Computing", formally known as "ASP (Application Service Provider)"; formally known as "Time Sharing". Back in the real old days every IT executive had a very clear idea if they wanted to host applications internally or Time Share their applications. Time Sharing was having an application you used hosted on someone else's equipment. You paid a monthly fee to have someone else's people maintain computer hardware and software that you used. It was a strait forward pro and con business decision. Do you want to control your software and data or are you willing to let someone else control your software and data? How trusted is this third party? Who's head will role if something happens to your application and data? Do you have any control over heads rolling? What if the hosting company goes out of business, gets bought, or sold? Can you get your software and data back? Of course it is much easier to pay someone else to buy, manage, and run a data center then it is for you to hire and pay for all that hardware, software, people, and electricity.

The same business decisions existing today with Cloud computing. Do you want control over your data? Control cost something. In today's terms control means that you need to pay to manage your data vs paying a monthly fee to have someone else control your data. For some businesses this is a no-brainer. Cloud computing provides small and medium size businesses or large company departments with access to sophisticated application's they could never bring in house. From the technology industries point of view it is much easier to run a large data center that is tightly coupled with new releases of your software then to manage an extensive network of field support people who need to help your customers manage and run your applications. From a business angle, a consistent stream of monthly revenue is much easier to manage then living on new sales and service agreements.

Observations about Facebook friends

2009-09-14T10:46:00.000-07:00

After spending some time connecting with people over Facebook I have reflected and made a some observations.

First of all I realized that in real life I have three levels of friends.
Level 1: people that I schedule time to be with,
Level 2: people I run into and greet e.g. co-workers, other parents in my child’s class
Level 3: former level one friends who now live someplace else. In the past I only interacted with them when we exchanged holiday cards or if we are in the same town we will get together for a meal.

Moving to Facebook the definition and interaction of friends have changed. I have seen that Facebook democratizes the type of interactions I have with these three levels of friends. I find that my Facebook interactions are minimal and sanitized view of my life. Way to superficial for my level 1 friends, about right for my level 2 friends, and more often then before for my level 3 friends.

What is most interesting about Facebook is that I have gained two new groups of "friends" which I call level 4 and level 5 friends. Level four friends are past level 1 friends that I have not socialized with in years. Level 5 friends are former level 2 friends I have not run into in years. For both level 4 and 5 friends I see the same routine play out. We hook up, then have the same three or four catching up e-mails. Then these people go into my Facebook ether. That is they are my “friend” and I am their “friend”. When I log onto Facebook I get to see their new posts, but I rarely if ever directly converse with them.

On Facebook I see that most adults post only superficial information on their life e.g. a picture of their dog, a photo of a vacation, a child's accomplishment, some mindless test or quiz they have taken. Facebook has given me a strange, superficial insight into the lives of many people I hardly know or have not known in years. They too have a strange, superficial insight into my life. I have not found that I have any more connection to these people then if I ran into them in a store or the airport. What is different is I now continually can find out the most superficial things about their lives.

Another observation about Facebook is that I find that it provides an insight into how people want to be viewed, or maybe what is important to them. My brother, who has two young children, only shows pictures and provides statistics on his cycling races. Other friends fill me in on the latest activity of their dogs or their score on some superficial online quiz they just took. I wonder if this is what is truly important to them or is their way of superficially connecting to a wide net of people while maintaining privacy. I wonder if these connections bring any new benefit into our lives or if they are just the latest distraction.

Do multi-taskers make good employees?

2009-08-31T11:48:00.000-07:00

I was very interested in a new study on chronic multi-tasking run by Stanford University professor Clifford Nass. Specifically professor Nass looked at the new bread of media multi-taskers. People who are receiving and using multiple, unrelated streams of information at once, like chatting with a number of different people, while working on a paper, while reading, and listening to TV. They studied chronic multi-taskers and found that multi-tasking impaired a person’s cognitive processes at most of the types of thinking we categorize as deep thought. Surprisingly the study found that chronic multi-taskers are really bad at being able to filter relative information, manage their working memory, and are slower at switching tasks. They concluded that chronic multi-tasking harms a person’s ability to think.

Additionally they found that there were different patterns of chronic multi-tasking in different generations. Teens and twenty’s want to do it, while thirty plus have had it forced upon them. Across the board they find that chronic multi-tasking is a growing trend in all age groups. Not surprisingly chronic multi-taksers believe that they are competent when performing these tasks. They give themselves a lot of credit for getting lots of information from multiple sources.

So how does this relate to business and specifically eLearning. I have attended a number of conferences where the speakers tell us we should be modifying our courses to cater to young people who are use to simultaneously receiving lots of media stimulation. This study clearly demonstrates that people might be chronically multi-tasking but that this behavior is not conducive for thinking and learning. I have always contended that an organization should build internal training that works for the corporation’s culture. Modifying material so that it appeals to a new demographic has always been counter-intuitive to me. Good training should be focused on meeting a companies goals and meeting a course objectives. Typically this is assuring the employee can demonstrate an understanding of the material being presented. The goal of a course creator should be to focus on presenting information in an instructionally sound way.

Apps vs. Browsers for mobile devices

2009-08-27T12:21:00.000-07:00

I have been asked a number of times about the pros and cons of Apps (applications) vs. browser access when using mobile devices. The use of Apps is not a conversation when discussing web access on a PC's. When using a PC no one is interested in downloading an App so that they can have access to information. We all just assume that once we get onto a web site we will have access to that web site's applications. This is the exact opposite experience we have with mobile devices. With mobile devices we expect that we will need to download an App to have access to any type of information. So I need to ask, why is this?

What
I believe that Apps for mobile devices came about for two reasons, one is Apple's lead in the market, the other is the combination of old browsers and poorly designed web sites. Specifically Apple figured out with the iPod that you can make more money selling $1 songs then you can by selling the player hardware. To make this business proposition possible Apple needed to create a well designed, hip player so that their player is the player of choice. Once their player was chosen they could lock their user base into purchasing songs from only their store. Apple receives a 70% commission on every song purchased. Apple controls the market, forcing everyone else who wants to play in this market, including recording studies and artists, to write for the Apple player. When Apple, who controls the music player market along with the download music market, looked at the next logical hand held device to expand to, they naturally looked at the cell phone market. Since they were so successful making money with downloads they naturally looked at how they could repeat this success with the phone market. Naturally they chose to create a solution that requires software to be downloaded from their store to their player.

Helping Apple make the App play is the current state of mobile browsers and web sites. Most mobile browsers do not have nearly the same capabilities as the browsers we are use to using on our PC. For example Windows CE is equivalent to IE 4 while Windows Mobile is equivalent to IE 6. So a lot of functionality we are use to receiving when on a PC will not be available when we are on our mobile device. Also pushing this paradigm is the technology and graphics used on most web sites. Most web sites have been developed to be accessed by the latest browser. Graphic artists develop web sites with big fancy graphics and rich media so that they look nice on a PC size screen. Applications like web forms are being developed using the latest technology like java server pages, active server pages, PHP, or Python. Current web sites have not been developed with the small screen and limited functionality of mobile browsers. Because of this, mobile users are limited when surfing the web.

Organizations that are looking at being available on mobile devices need to understand the pros and cons of each approach. Unfortunately I see limitations with each approach. Understanding the pros and cons, provides you with some of the information you will need to make a decision on which direction to go.

Why:
There are pro’s and cons of going with an App solution versus a browser based solution. For the end user and the content developer the easiest solution would be a browser solution. The issue is having a web site that is developed with the limited functionality and download speeds necessary to run effectively on a mobile device.

Pro's and Con's of Apps:
Pro –
• For the app creator – functionality and control – App creators can be assured that all their App’s features work. You can develop your app so that it is optimized to run effectively on a specific mobile devices.
• For the end user – Since the app is downloaded to your device you are not limited by weak or slow WiFi access speeds.

Con –
• For the app creator – you need to develop an application that works on each of the players. Each player uses a different operating system and supports different technology. Porting to different players is not trivial.
• For the end user – you need to purchase and install each application. Many times you do not have the access speeds to download and install on the fly so that you need to think up front what applications you will need. Each App cost money.

Pros and Cons of Browser
Pro-
• For the app creator – one development cycle works on all the different devices.
• For the end user – access when you want it where you want it, typically for free
Con –
• For the app creator – need to test out and make sure the technology you are using to create your mobile web site is supported by the different mobile browsers. Some features that you may want to add my not be available across the board. Need to make sure that when you are developing your mobile accessible web site that it is slim so that it download and runs fast on a mobile device.
• For the end user - Does the web site/web App work on their mobile device? Does the web site have the functionality and bandwidth so that it works well.

Back to the future with mobile devices

2009-08-20T11:04:00.000-07:00

The mobile device application market is a lot like the software industry of 20 years ago. Twenty years ago we had a lot of operating systems running on a bunch of different hardware platforms. If you wanted to develop an application you needed to develop it for each operating system and port it to each platform. The only way an end user had access to an application is if they installed it on their computer. We then moved into the modern, web era of computing. Life become so much easier for everyone. Software companies can now develop new applications once, put them on the web, and everyone has access. They no longer are porting to different operating systems and hardware environment. End users love the easy accessibility of using applications when they needed them without having to bother with downloading and installing software. This all worked well until we started moving to the newest computing frontier, mobile devices. Now we are back to the future, operating specific applications that need to be developed and ported to each device, and downloaded and installed by the end user? For mobile devices, why have we moved away from the beauty, elegance, and simplicity of web sites and web applications?

Questions on web marketing

2009-08-07T17:55:00.000-07:00

I have been thinking a lot about Social Media Marketing. My thoughts and questions are more long term strategic as in measurement and long term use as a marketing channel, rather then tactical.

I am wondering how social media marketing is going to effect earlier waves of marketing like traditional media and traditional Internet marketing (web optimization, ad words, and e-mail blasts). We hear a lot about how new media is killing revenue for old media - "Craig's List" takes money from news papers without making "Craig's List" rich (issues covered in Anderson's book "Free"). What I am interesting in exploring is the effect of new marketing from the marketers point of view. Is it really effective? How do we know? Will social media companies figure out how to make money? That is from the marketeers point of view will they charge for access? If they charge then they will need to provide marketeers with effective measurements (cost per lead, cost per sale). If we all try using Social Media for marketing how quickly will this media become saturated and no longer have any effectiveness. What's next? Will the lack of effectiveness cause us to go back to more traditional forms of marketing? Will social marketing effect web site, web list, and web ad revenue? What's next?

As a data point:

A friend recently ran a B2C marketing campaign on Face book. They created a YouTube video to go along with their campaign. I thought it was quite clever. They got a lot of visits, a great viral spread, a lot of positive comments, which resulted in access to a lot of people they never would have accessed in a more traditional form (using both traditional media and Internet media). After their initial exhilaration they found that all of this attention did not increase sales - lots of tire kickers, no buyers.

I have started to research if this is normal or an anomaly. I am interested in others experience. If you say it works, how do you measure success? Why do you think your social media campaign was effective? Does it work for some markets like B2C, but works less effectively in a B2B market? Please get back to me with your comments and thoughts. You can post them here are e-mail me at anita@readygo.com.

Marketing in 2009

2009-08-07T16:52:00.000-07:00

I talked with Jim Blassingame on his radio show today about marketing this century. We just touched the tip of the iceberg. I have run a few different marking organizations and have been running a software company for the last 10 years. Marketing is a big and important part of my company's budget. When making a marketing decision I am continually figuring out the fully burdened cost of a lead and the cost to close business per lead. To stay in business you really need to understand your customers and product, then look at all avenues for marketing and figure out what really works. It's easy to stay with what is working. With limited time it's hard but necessary to try whats new.

Over the length of my career I have seen three waves of marketing:

Wave 1: Traditional mass marketing or also called "before the internet" marketing. This includes mass mailings, trade shows, cold calling, and media buying (news paper, magazine, ...)

Wave 2: Internet marketing includes web sites, search engine, add words, and e-mail blasts.

We have now moved into:
Wave 3: Social Networking Marketing - an easier and harder form of marketing. It's easy since new technologies have higher access rates (e.g. e-mail blasts in the 90's were much more effective before spam and spam filters cut access.) Social Networking Marketing is harder since success stories seem to be urban legends rather then acceptable practices. I know people who have done "successful" Facebook campaigns that don't bring in a penny of revenue. Still the "free" cost of social networking makes it a worthwhile cost per lead.

As with any marketing campaign, the issue is understanding the media and being able to apply this knowledge to your product and customer base. I don't see that newer waves of marketing have done away with previous waves, even though later waves take money away from previous waves. Traditional media is in a free fall as marketeers like me try out newer (and cheaper) avenues of marketing. It will be really interesting to see how this all shakes out.

If you want to hear more about my thoughts on this you can listen to my discussion with Jim:

Designing mobile eLearning courses

2009-05-13T15:58:00.000-07:00

Before embarking on creation of a mobile accessible course you will want to understand how the learner’s experience changes when they view your course through a mobile device. Mobile devices are typically used in a very distraction-filled environment. Learners may be on a bus, on a train, at the store, eating lunch, or at work. The mobile device screen is very small. This limits what the learner can see and can make it difficult to read a large amount of content, view graphics, or see moving graphics.

Course content behaves differently when the display window shrinks. Graphic artists and many course creators like to design eLearning courses so that all aspects of the visual layout are tightly controlled. They like to precisely specify the position of each character. This is called absolute positioning. Absolutely positioned pages work well for printed brochures, but don't work well for environments where the learners have different screen/display sizes. Because the designer has specified positioning for a specific screen size ahead of time, the browser cannot rearrange the content optimally for the end-learner's current screen size. Absolutely positioned content may require horizontal scrolling to read, or may simply be illegible because the font size is too large or too small. Along the same line of thought, many test questions are built with tools that only work on specific browsers. For example, tools assume that the learner uses only Internet Explorer 7 or later or has flash installed. Mobile devices (event those that use Microsoft Windows Mobile) use older, simpler browsers making many web pages and web forms unusable.

Additionally, in a mobile environment your content will be most effective if you only provide a small amount on each page. While learners can scroll horizontally on a mobile device, it may be difficult to follow the content if they have to scroll too much. The rule of thumb, is to provide about twice the amount of content that can be viewed on the screen: If an average mobile screen supports 300 characters, limit your pages to 600 characters. This leads to content that is short, quick, and fast. Mobile devices have different size and capability limitations. Some browsers will resize the fonts, some support zooming, some don’t respect style sheets, some have a portrait layout, etc. Avoid multiple columns, since they will require horizontal scrolling.

There are a few simple rules to follow when creating graphics for mobile devices. Avoid placing important text inside graphics. That is, it is possible to put text inside a graphic to serve as a label. The mobile browser may shrink graphics so that they fit on the small display size. Any text that is in the graphic will also be shrunk, potentially to a size that is illegible. On other devices, if the graphic is too large, the visitor will need to scroll horizontally and vertically to see it. This can become frustrating for your learner since horizontal scrolling is annoying and is not supported on all mobile devices. So, graphics should be designed for low resolution screens.

None of the currently available mobile devices support multimedia that is part of web pages. This means that content requiring plug-ins such as Flash, PDF, Java, and most movie formats do not work across the platforms. The movies that are becoming popular on iPod require a proprietary movie application, separate from the browser. This means that rich/multimedia should be avoided.

The overall layout/look-and-feel of your site can also be a challenge. If you plan to use the same content for the desktop and the mobile learners, one option is to have two different style sheets, with the appropriate one loading at run time. In a properly designed site, the style sheet specifies layout, positioning, font sizes/colors, backgrounds, borders, and many other display attributes. It is important to understand that style sheet support is not uniform across mobile devices. Because of the non-uniform support, you might consider creating two separate eLearning courses: one for PC access and one for mobile access. Some basic considerations when creating a template for mobile devices:
• Most branding can be done through font and background colors
• Use small or unobtrusive graphics and logos
• Avoid navigation bars that may take up a large percentage of the screen. If you want to include complex navigation, place these at the end of the page content so that learners have access first to the primary content.
• Avoid background graphics.
o The end learners ambient light will vary depending on whether they are indoors or outdoors.
o A background that causes low contrast difference between text and decoration may make content impossible to read.
• Pull-down menus don’t necessarily work on mobile devices (because of uneven JavaScript support), so consider using arrows to take learners through a tour of your course.
• Graphic navigation icons should be simple arrows or a descriptive word such as “next” or “back”.
• Navigation frames work well on some devices, but not others. It’s best to place them below or after the main content.

When you build your content using recommended web practices it will work effectively on all platforms. Content that follows W3C recommendations including HTML implementation, style sheets, and relative positioning is the most accessible from the largest number of platforms. If you are already using a tool, confirm that it works on all mobile devices. You may need to do your own testing since most vendors have focused on the desktop market.

Also consider the connection speed for your visitor’s device. Many mobile devices only have access to low bandwidth services. Your visitor might only have access to download speeds comparable to what most people had in the mid 1990's. Since access speeds vary tremendously, make sure your content can be downloaded quickly.

Tests can work over mobile devices, but they need to be implemented using standard HTML. A big caveat is your LMS. Most LMS’s do not work in a mobile environment since they created their environment in tools (AJEX and Rich Media) that do not work on mobile devices

My Interview on "Jim Blasingame"

2009-05-06T10:01:00.000-07:00

What doesnt work

2009-05-05T13:45:00.000-07:00

The need to download or install an application before accessing a course is one of the major reasons that learners abandon a course. In fact, when learners need to install a plug-in in order to view the content, they only do so 10% of the time. This means that the hurdle of installing a plug-in or media viewer is enough to prevent most learners from taking a course.

Most eLearning courses currently work well on a desktop computer with a moderate resolution screen, but work poorly on a mobile device. This is primarily because of design decisions course creators have taken when they built the course. Most course creators assume that learners have the same size/resolution display as what they have on their computer. They only test the course with their computer, at their preferred browser setting. For example most courses only work properly if the display device is at least 700 pixels wide. (Most mobile displays are less than 400 pixels wide). So, to read a line of text, the end-learner will need to scroll horizontally, something very difficult to do on mobile devices that don’t have a touch-sensitive screen. Another big reason courses are being designed in unfriendly manners is the rush to Rich Internet Applications. This just means content that requires plug-ins like Adobe Flash or Java in order to display. These applications provide pretty movies, visual stimulation, and responsive content, but add little content value. Currently, most mobile devices (including the iPhone) are unable to play rich media as part of web pages. This means that courses that require plug-ins are inaccessible to mobile consumers.

An even bigger problem exists with tests. Most test questions are built in tools that output flash, are browser specific, or use other rich media formats that are inaccessible to mobile devices The end result are test where a learner is unable to set the focus on an entry box, and typing doesn’t work. Tests are also being designed to use the latest instantaneous feedback mechanisms such as AJAX. These technologies are not yet supported on many mobile browsers. So, when a learner wishes to take a test when they are in a mobile environment they can not do so.

If you are building courses, you need to ask some fundamental questions:
- Why are you building these courses?
- Who is your learner?
If you want learners (employees, customers, prospective clients, and partners) to take your courses you will need to ensure that your course works in your learners’s environment. With maturity in cell-phone/mobile device technologies, your learners will be moving away from their desks, and will want to learn when they are mobile. This means that courses that have worked nicely until now will needs to be able to handle the changing learning environment.

Currently about 15% of the cell phones in the US have a web browser. Most people exchange their cell phone for the latest model every two years. This is why Internet accessible mobile device adoption is growing exponentially.

Your training strategy need to ensure that you are not repelling learners. If your courses do not work with mobile devices how many learners will you not be accessing in the future? If you require that they download and install an application or plug-in so that they can take a course, how many learners have you lost? The questions you need to ask to see if you should be looking at a mobile training strategy is:
· Are your learners sitting at a desk or are they out and about?
· Do your learners use cell phones or other mobile devices?
· What do they currently read on their mobile devices (nothing, short e-mails, long messages?)
· Do they currently use mobile devices to send e-mail?
· Does their mobile devices have a browser (is it a smartphone)?
· Do they have or are they looking at purchasing a mobile device with a browser?
· Would they want to access training when they are away from their desktop computers?
· Are your courses useful to a mobile audience?

If the answer to any of these questions is yes you should consider expanding your course options to support mobile devices.

It is acceptable that some of your courses are designed for desktop learners primarily. However, you should critically review your courses and decide which ones a mobile learner would be interested in accessing.

Courses that heavily use graphics, test questions that require a lot of typing, exercises and simulations that use multimedia generally do not work well on mobile devices because of small display sizes, small keyboards, and lack of processing power. The good news is that some minor modifications of the content can make the critical material accessible via mobile platforms. Typical information in courses can be delivered using HTML/XML (web page) format, without the need for multimedia. With a graphic design that allows the content to resize itself for the mobile device, the content becomes mobile-accessible.

Mobile Applications

2009-05-04T10:26:00.000-07:00

Analysts, reporters, and computing futurists believe that mobile applications are the greatest path for growth in the computing industry. Their focus and enthusiasm centers on applications that can be installed natively on the mobile devices, rather than on the use of the mobile device as a communication gateway. For example, software that tells you how many of your “friends and acquaintances” are currently within 500 yards of where you are sitting, or can identify a song being played over a PA system. However, mobile devices can have a role that is much larger than they currently have as a platform for handy applications. Mobile devices can provide highly portable, low cost Internet access, thereby opening up huge new information consumer bases.

Many of the mobile applications being featured are productivity tools like scheduling or notification software or entertainment tools like music players and games. In order to run, these applications need to be purchased, downloaded, and installed on the mobile platform. Each mobile platform/operating system requires its own, natively compiled version of the application. The applications need to be redesigned and rebuilt for each target platform (e.g. iPhone, Blackberry, Windows Mobile, Android, etc.). While most of the focus on mobile computing has been on specific applications, the most obvious and potentially most important application has been forgotten: web access.

Most people who are currently using the Internet are accessing web sites. Web pages provide businesses, organizations, government, and individuals a portal to the world where they can provide information, sell products, and gather feedback. An organization’s web site is accessible to visitors through a web browser (e.g Firefox, Internet Explorer, Chrome, Safari), regardless of the operating system (MS-Windows, Mac, etc.) the visitor is using. This access to information is provided without purchasing, downloading, or installing anything - since most computers are delivered with a web browser already installed.

Watch my new video on eLearning 2.0

2009-02-11T12:51:00.000-08:00

Latest interview on eLearning

2009-01-28T11:22:00.000-08:00

I was just interviewed by Jim Blasingame on his radio show "The small business advocate". You can listen to this interview:

Follow up on iPod

2009-01-09T06:51:00.000-08:00

As a follow up to my last blog post. Yes, I realize that Apple has also tracked the downward trajectory of the Walkman and realize that at some point the iPod will no longer be hip. That's one of many reasons they moved into phones and why they are integrating iPod features with their iPhone features. There is always the next hip thing. Companies that want to maintain their successful lead, need to be willing to cannibalized a current product along with it's revenue stream, so that they can maintain their competitive lead.

How long will iPods stick?

2009-01-05T16:37:00.001-08:00

I have been thinking about new technologies, trends, what's cool, what works, what sticks, and what translates to business. One cool new (as in this century) technology is the iPod. What I wonder is how long iPods will stick. I look at it's predecessor, the Walkman. Walkman's hit the market at about the same time I graduated from collage. If I remember correctly it was as hot and hip as an iPod is now. I remember buying one, using it to to go jogging or to lay out in my back yard. I thought of myself as hip when I had my Walkman. Within a few years I stopped using it. It wasn't the lack of music or having to carry around tapes since I mostly listened to the radio. It was just no longer hip and I really no longer felt the need to have music with my all the time. According to a recent article in the Economist (12/20 pg 41) interest in music increases in your teens and peeks in your early 20's. This could also be why I lost interest in my Walkman. But it doesn't answer why everyone lost interest in their Walkman. You might say that iPods are more versatile since you can download songs and radio shows onto it; But back in the 80's we thought our Walkman was versatile. In 20 years the iPod may look simplistic for it's lack of versatility based on technology and trends we have not considered today. I wonder how many more years until iPod looses it's cool?

My take on analysts and their reports

2008-05-29T11:35:00.000-07:00

What I have seen is that there are a few different categories of
analysts.  Keep in mind that they have businesses to run (and if they
can't keep their businesses operating, we don't get the benefits of
their work):

1. The analysts who reflect what the "big boys" are doing.  This group
is considered vendor neutral, except that they will tell you that the
most widely used tools are the best.  By doing this, they will not
offend any of their customers who bring them in to review their
approaches. Currently, they are showcasing Microsoft PowerPoint, because
that is what so many trainers are already using.  There is no discussion
of learner satisfaction (which is pretty poor when it comes to
asynchronously delivered presentations.)  They are promoting the status
quo, and driving the decision makers to follow the pack: "driving by
looking in the rear view mirror".  This approach is "safe" from a
business point of view. (They would have recommended horse-and-cart as
the best car in the 1900-1920 time period.)

2. The analysts who reflect what they are paid to.  This group masks
paid advertisements as "white papers" and "studies".  Our company has
been approached by some of these companies who are writing reports about
all the tools in the market.  We are told that if we don't purchase a
$20K "case study" from them about us, there is a chance that our tool
won't show up in their study.  They have followed through on their threat.

So, when people review analyst reports, it is important that they keep
this in mind.  Just because an analyst has written about a tool in their
report, does not mean that the tool is being unbiasedly endorsed as the
"best" approach or even as an "effective" approach.

The Brendon Hall authoring tools reflect what the vendors submit to them.  They
provide an excellent service as a collection of what is available (and
are worth the money), but should be considered in this light.  Many
vendors will market-spin when it comes to what they submit, e.g. they
will say they are completely ADA compliant when they produce a separate
single file that is the text from the entire course, but the course
really delivered is all chained graphics (not ADA compliant).  Similarly
they will say they are SCORM conformant, but they track no student
responses.

Regarding W3C standards, I am glad that finally people are asking about
building web courses that actually consider "web" design.  The W3C
standards really do lead to learner satisfaction and accessibility (e.g.
look at Google - does it use flying bullets?).  Learner satisfaction and
accessibility lead to return on investment and to lower
maintenance/support costs.

Why eBay is doing well and Yahoo is having problems

2008-03-26T11:12:00.000-07:00

I had the opportunity to attend a conference in San Francisco on e-mail marketing. The most interesting aspect of this conference was the difference in attitude shared by two of the speakers. One speaker was from eBay, the other from Yahoo! Both speakers were involved with managing the huge volumes of e-mail that is generated or goes through their organization’s systems. The difference in attitude was striking. The eBay speaker was concerned and focused on the customer. They considered their customers to be anyone accessing their system who could send or receive an e-mail. All the programs the eBay speaker discussed were focused on providing the best experience for the customer while still maintaining eBay’s interest.

The Yahoo! speaker had a startling different attitude. They started off by pronouncing that they were the largest e-mail system in the world, then followed this up by making fun of businesses that are attempting to market to people who use Yahoo!’s mail system but are blocked out. The Yahoo! representative thought it was ridiculous the extent that these business people went to in order to get access to someone on his team so that they could send e-mail to people using Yahoo! mail. He called his groups lack of accessibility “raw meat”. It appears that business locked out of sending to Yahoo! mail recipients were sending his group Omaha Stakes and other food products in order to be heard above the noise and get a return call from members of his group. I saw these attempts to access someone in his group as a Perkins size red flag that his group is not responsive and that the group has series issues in providing support to businesses. In the past I have worked for or worked with groups that were the large or monopolistic player in a market. I have seen similar arrogant attitudes. The people who work in these groups become drunk on their little bit of power. They enjoy playing business gods by deciding who will get access and who will not get access to their technology. What I have seen in every situation is that this arrogance creates a limited vision. Every monopoly eventually ends. The lack of focus on customers or business relations eventually dooms the group or organization.

This presentation provided me with a very limited but a very telling view into the culture at Yahoo!. Is the lack of customer focus and complete arrogance systemic? Has Yahoo! completely forgotten that they are a service organization? That on the internet it is easy to move to a more responsive service? This group might not be receiving revenue from the business contacts, but this is a very short sighted view. Providing excellent support services to all stakeholders puts an organization in a good position to maintain their customer base and extend services to new and growing markets. Maybe this short sighted, arrogant view is what is dooming Yahoo!